Privacy Policy

Effective date: September 5, 2025

This Privacy Policy explains how Epione Pain Management (“Epione”, “we”, “our”, or “us”) collects, uses, discloses, and protects your information when you visit our website, use our mobile/web applications, communicate with us, or receive our clinical services (in-clinic or via telemedicine).

1) Who We Are

Legal entity: Epione Pain Management (Epione Clinics Private Limited)
Registered/Primary Clinic Address: 8-2-293/82/A 245,2nd Floor, Apurupa, Pillar No. 1630, Road No. 36, Jubilee Hills, Hyderabad - 500034 Telangana
Email: contact@epionepainandspine.com · Phone: 7000017062
Data Protection/Grievance Contact: contact@epionepainandspine.com

2) Scope

This Policy applies to personal information we process in connection with our websites, patient portals, appointment systems, telemedicine platforms, marketing communications, and in-clinic services.

3) Information We Collect

  • Identity & Contact: name, age, gender, date of birth, photo ID, email, phone, addresses, emergency contacts.
  • Health/Medical: symptoms, diagnoses, medical history, prescriptions, treatment plans, vitals, imaging/reports, allergies, lifestyle data, pain scores, and clinician notes.
  • Appointment & Billing: appointment data, payment method (masked), invoices, insurance details (if applicable), UPI/transaction references.
  • Technical: IP address, device/browser info, log data, approximate location, cookies and similar technologies.
  • Telemedicine: audio/video session metadata; recordings only if we obtain explicit consent.
  • User Content: forms, messages, feedback, reviews, and queries.

We may collect information directly from you, from your caregivers with proper authority, from referring clinicians, diagnostic partners, insurance partners, and from publicly available sources where lawful.

4) Why We Use Your Information

  • To register you as a patient and provide clinical care and follow-ups.
  • To manage appointments, billing, payments, insurance claims, and refunds.
  • For diagnostics referrals and pharmacy coordination with your consent or as required for care.
  • To deliver telemedicine and remote monitoring services.
  • To communicate reports, reminders, and health education material.
  • To maintain clinical records, comply with laws, and respond to legal requests.
  • To improve services, quality assurance, training, analytics, and security.
  • With your consent, for testimonials or marketing communications (you can opt out).

5) Lawful Bases & Consent

We process personal data as permitted by applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and sectoral healthcare rules. Legal bases include your consent, performance of a contract (providing care), compliance with legal obligations, and legitimate interests (e.g., service improvement and security). You may withdraw consent at any time where consent is the basis.

6) Sharing & Disclosures

  • Healthcare professionals involved in your care.
  • Diagnostics & pharmacy partners to fulfill orders/referrals.
  • Payment processors/UPI gateways for secure transactions.
  • IT service providers (hosting, CRM, SMS/email) under data-protection contracts.
  • Regulators/law enforcement where required by law or to protect rights/safety.
  • Corporate transactions (e.g., merger or acquisition) subject to safeguards.

We do not sell personal data.

7) International Transfers

Where data is transferred outside India, we ensure appropriate safeguards (such as contractual clauses and technical measures) consistent with applicable laws.

8) Retention

We retain clinical and billing records for as long as necessary for care, legal, and audit purposes and as required by applicable retention rules. Non-clinical data is retained only as long as needed for the purposes described.

9) Security

We employ organizational, technical, and physical safeguards including access controls, encryption in transit, network monitoring, and staff training. No method is 100% secure; we continuously improve our controls.

10) Cookies & Tracking

We use essential cookies for site functionality and may use analytics cookies to understand usage. You can manage cookies in your browser. Some features may not function without essential cookies.

11) Your Rights

Subject to applicable law, you may have the right to:

  • Access and obtain a copy of your data;
  • Request correction or updating of inaccurate data;
  • Request erasure or restriction of processing, where applicable;
  • Withdraw consent for processing based on consent;
  • Opt out of marketing communications at any time;
  • Lodge a complaint with the relevant authority.

To exercise these rights, contact: contact@epionepainandspine.com. We may verify your identity before responding.

12) Children’s Privacy

We process minors’ data only with the consent of a parent/legal guardian as required by law and strictly for providing clinical services.

13) Third-Party Links

Our websites may link to third-party sites. We are not responsible for their privacy practices. Review their policies separately.

14) Changes to This Policy

We may update this Policy from time to time. Material changes will be highlighted on this page with a new effective date.

15) Contact Us

Epione Pain Management
Address: 8-2-293/82/A 245,2nd Floor, Apurupa, Pillar No. 1630, Road No. 36, Jubilee Hills, Hyderabad - 500034 Telangana
Email: contact@epionepainandspine.com · Phone: 7000017062

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